POLICIES
At Oh So Connie Skin, we value your time and ours. To provide every client with the best experience, please review our policies before booking your appointment. By scheduling a service, you agree to the following:
First Time Clients
• Please arrive on time to ensure you your full service. First time clients is suggested to arrive 5 mins early before the appointment.
Late Arrivals
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At Oh So Connie Skin, your appointment time is reserved exclusively for you. Please arrive on time to ensure you receive the full experience of your service.
Grace Period
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All clients receive a 10-minute grace period from their scheduled appointment time.
15 Minutes Late
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At 15 minutes late, a $15 late fee will be added to your remaining service balance.
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This applies with or without communication.
20 Minutes Late
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At 20 minutes late, it is at my discretion to:
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Continue the service (time may be shortened),
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Reschedule the appointment, or
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Cancel the appointment entirely, depending on the workflow for that day.
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No Communication at 20 Minutes
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If no communication is received within 20 minutes of your appointment time, 50% of the service total will be charged to the card on file.
Please Note
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Late arrivals may result in shortened services to respect the next client’s appointment.
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Repeated lateness may require a deposit or prepayment for future bookings.
No Call/ No Show
Your time is valuable—and so is mine. A No-Call, No-Show disrupts the business and takes away availability from other clients.
What Is Considered a No-Call, No-Show
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A No-Call, No-Show occurs 30 minutes after your scheduled appointment time with no communication.
First No-Call, No-Show
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The full amount of the service will be charged to the card on file.
If the Card Declines
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If the charge does not go through, the unpaid balance becomes a mandatory outstanding balance.
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You will not be permitted to book future appointments until the balance is paid in full.
Future Booking After a No-Call, No-Show
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Once the outstanding balance is paid:
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The client must pay two deposits to book again:
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One deposit toward the previous missed service
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One deposit toward the new service
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Deposits are non-refundable and non-transferable.
Please Note
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Repeated No-Call, No-Shows may result in permanent loss of booking privileges.
Health & Safety
For the safety of our staff and clients, please reschedule your appointment if you are experiencing flu-like symptoms, contagious conditions, or have open wounds in the treatment area. We reserve the right to refuse service if it may compromise your health or safety.
Client Etiquette
• Please silence cell phones during services to maintain a relaxing environment.
• Only clients receiving services are permitted in the treatment area.
• When arriving to your appointment, you will be asked to take your shoes off to keep our floors clean